Refund policy

Last updated: October 5, 2026

RETURN WINDOW

You may return or exchange items purchased from etceyewear.com within 14 days of delivery.

CONDITION

Items must be unworn and returned in the original case and packaging. Items that have been worn, damaged, or are missing packaging are not eligible for return.

EXCHANGES

Exchanges are free. We will provide a prepaid return label, and your new pair will ship once we receive the original. Exchanges are subject to availability.

RETURNS

Refunds are issued to the original payment method, less a $9 return shipping and processing fee. Refunds are processed within 5 business days of the return being received at our warehouse. Your bank may take additional time to post the credit.

MULTI-PAIR ORDERS

Our pricing is based on the number of pairs in an order. If you return part of a multi-pair order, your refund reflects the price for the number of pairs you keep, including any discounts applied to your order. If your order no longer qualifies for free shipping after the return, the standard shipping rate will be deducted from your refund.

SALE ITEMS

Items purchased during a sale are final sale and cannot be returned or exchanged. Final sale items are still covered by our warranty and by our policy on damaged or incorrect items below.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or is not what you ordered, email support@etceyewear.com within 14 days of delivery with your order number and photos. We will provide a prepaid return label and ship the correct item. No fee is deducted.

HOW TO START A RETURN OR EXCHANGE

Email support@etceyewear.com with your order number and the items you want to return or exchange.

WARRANTY

Manufacturing defects are covered for one year from the order date. See our Warranty page at etceyewear.com/pages/warranty.